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technical Support

Last updated 02.17.2010

The Research Gateway is supported by Information Systems and Technology


Phone Support

For all technical issues including system access, please call Customer Support at 314.935.5707

Support Hours:
Password resets: 24 hours a day, 7 days a week 
Other technical support: Monday - Friday from 8:30 AM - 5:00 PM

Online Help

Visit the WUSTL CONNECT How To's page for step-by-step instructions and guidance related to WUSTL KEY issues.


Incorrect display of graphics or text

The Gateway is best viewed with Internet Explorer or Mozilla Firefox. Use of Safari or other web browsers may cause functional and/or display issues.

Unauthorized Message

Upon login to the Gateway: Only WUSTL faculty and staff have access to login to the Gateway. If you are faculty/staff and have received an Unauthorized message upon login, your user profile is configured incorrectly. Please contact Customer Support at 314.935.5707.

After clicking on a link from the Gateway Menu of Activities: Access to the systems behind the Gateway varies by user security. If you have received an Unauthorized message to a system that you should have access to, your profile is configured incorrectly. Please contact Customer Support at 314.935.5707.