Recharge Centers

Manage Billing and Receivables


Billings to customers should be done in a timely and regular manner after services/products have been provided. See Create Internal Service Delivery (ISD) step-by-step instructions. Washington University standard accounting policies and procedures should be followed.

Receivables – Payment Processing

In all payment processing procedures you must adhere to standard Washington University accounting policies and procedures, and also refer to the Washington University Guide to Internal Controls.

See Internal Service Delivery (ISD) Overview for additional information.

Internal customers – ISD payments

  • Monitor the status of ISDs in Workday or follow up with the order department and watch to make sure ISD’s in incomplete status are resolved in a timely manner.
  • Any adjustment, changes, or deletions of ISD’s must be documented and retained for audit purposes.